Cancellation & Rescheduling Policy

Rescheduling or canceling

Plans change. Please let us know at least 24 hours before your appointment if you need to reschedule or cancel.

The easiest way is a text or WhatsApp message to 404-707-5980. You can also email jazzlynespinoza435@gmail.com.

Less than 24 hours notice

If something comes up at the last minute, contact us as soon as you can and we will do our best to help.

Deposits

How your deposit applies when you reschedule or cancel is confirmed with your booking. If you have a question about a deposit, contact us and we will go over it with you.

Walkthrough and touch-ups

When possible, we review the work with you before we leave.

If you couldn’t do the walkthrough and notice an area that needs another look, contact us as soon as possible the same day, ideally within 1–2 hours after the cleaning. Send a photo or a short explanation of the area, and we can return to correct it within reason.